On this page you will find the most frequently asked questions about our app and a video explanation about the app.
"My e-bike" app instructions
How do I download the "My e-bike" app?
Download the “My E-bike” app in the Apple app store or for Android in the Playstore
Turn on the bluetooth on your phone. You do this in your settings
Click on the icon to open the app
How do I turn on the support for my e-bike?
Click on the icon to open the app
Turn on the battery/battery. The button to turn on the battery is located on top of the battery.
In the app, click on the bluetooth icon at the top right
Then press the blue bar “Scan”
Your e-bike number and/or name will appear on the screen. Click here
The app asks for a code when connecting for the first time The standard code of the e-bike is 120117
The e-bike is connected when the bluetooth icon is blue
You can now adjust the support in the main menu with the plus or minus sign
How do I control the app while cycling?
You canplace your smartphone in a phone holder on the handlebars. The phone holder can be ordered as an accessory in the webshop!
Always the same support? Then you can put your phone in your pocket or bag and you don’t need a holder
For safety, we recommend a phone holder on the handlebars
What are the benefits of app control?
The app replaces the standard display that is usually on the handlebars of an e-bike
This prevents unnecessary damage and/or theft
What functions does the app have?
Controls the support of your bicycle
Indicates your speed
Indicates the kilometers cycled
Indicates the remaining battery life
Allows you to assign a personal code to your battery. This way, only your phone can connect directly to your battery.
How do I change the name of my e-bike?
You give the e-bike its own name in the app under Settings
Click on the gear icon at the top left of the app
Choose the option Settings
Press “Name” and edit the name
How do I give my e-bike a personal code?
The e-bike has a standard code: 120117. Adjust to a personal code?
Click on the gear icon at the top left of the app
Choose the option Settings
Press “Set Password” and choose a 6 digit code
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