FAQ
Read all the answers to your questions about the Bayck e-bike here. We have put together all the common questions for you to make it easy for you and to offer a clear overview. If you still can’t figure it out, feel free to contact our customer service.
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Everything about your order
Contact us
You can always do so via:
Our employees will respond to your question within 24 hours on workdays.It may take a little longer on weekends.
We can be reached by phone at + 31 (0) 115 -78 54 13.
Opening hours: Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
Company details:
Bayck BV
Finlandweg 10a
4532 BL Terneuzen
info@bayck.com
KvK-number: 76110370
BTW-number: NL860510918B01
Supply
We deliver throughout Europe.
We deliver your Bayck to you for free!
Your bike will be shipped within a week with DHL.
We will contact you as soon as possible to make an appointment for the delivery of your Bayck.
During the phone contact, we will agree with you what time your Bayck will be delivered. If your Bayck is shipped via DHL, you can track the shipment via DHL track and trace.
It is possible to change the delivery address. Please contact service@bayck.com
If there is no answer at the time of delivery, we will deliver your Bayck to your neighbors.
return
If you are not satisfied with your Bayck, you can register it with us as a return within 14 days.
You do this via service@bayck.com
After we have collected your Bayck and checked it in the warehouse, we understand that minor signs of wear are unavoidable, you will receive a refund from us within 14 days.
The return costs are for your account. These amount to 100 euros.
Bayck bought through a service point?
If you have bought the bicycle in-store at a Bayck Service Point, the return policy of the store applies.
When you bought the bike online:
- Contact service@bayck.com.
- Report your return and indicate why you want to return it.
- Make sure to include the invoice or receipt.
- We will contact you to arrange the return.
- Returning the electric bike is done through our partner Focus Couriers.
You return the bicycle to the relevant Bayck Service Point within the period specified in the return policy of this partner.
The cost of returning your Bayck (Euro 100) is paid by you, the customer.
If you bought the customer at a Bayck Service Point, you must return it to this store.
After we have collected your Bayck and checked for damage in the warehouse, you will receive a refund from us within 14 days.
If the bicycle appears to have unacceptable damage, we will contact you.
At Bayck, we offer a standard 10-year warranty on the frame and a 2-year warranty on non-wearing parts and the battery.
Which damage is excluded from the warranty?
The following cases are not covered by the warranty:
- Work that has not been carried out by an official Bayck service point and damage resulting therefrom.
- Damage resulting from the omission of periodic maintenance work as specified by Bayck.
- Damage resulting from repair or maintenance work that has not been carried out in accordance with the guidelines specified by Bayck.
- Damage resulting from the use of the vehicle in competitions, races or rallies or other improper use, whether or not in places that are not intended for traffic.
- Damage resulting from use that deviates from what is stated in the instruction manual or exceeding the limits or specifications specified by Bayck.
- Damage resulting from the use of non-original parts that deviate from the instructions given in the owner’s manual.
- Damage resulting from changes to the vehicle (engine tuning, performance changes, lighting changes and other changes).
- Damage resulting from normal aging (such as the natural discoloration of painted surfaces, chrome-plated surfaces and other aging).
- Aesthetic changes, which do not affect performance.
- Damage resulting from incorrect storage or transport.
- Adjustments and other maintenance work
You can read the entire warranty provision in the Terms and Conditions.
If there is another challenge regarding your Bayck or if you have any questions regarding the above, please contact us:
- service@bayck.com
- + 31 (0) 115 -78 54 13.
Opening hours : Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
Pay
Bayck uses the payment provider Mollie.
You can pay with us via iDEAL, credit card, Bancontact and Apple Pay….
You can also lease your electric bike. Our partner Fietslease Holland will contact you to coordinate the lease term with you.
Would you like to lease your bike on installment and still have questions? If so, please contact us:
- service@bayck.com
- + 31 (0) 115 -78 54 13.
Opening hours : Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
Bicycle plan & National bicycle projects
As of January 1, 2020, the tax scheme for the ‘company bicycle’ has changed. It will be easier for employers to let their employees benefit from a company bicycle. Entrepreneurs (for example small entrepreneurs and self-employed persons) can also make use of the scheme themselves. Source tax authorities
There is a difference whether your employer purchases the e-bike or whether you do so. Read the differences below:
Your employer buys you Bayck
A company bicycle makes it possible to use an electric bicycle for commuting. You do not have to buy a bicycle yourself. From a tax point of view, you may use the company bicycle for private purposes without limitation.
If you use a company bicycle privately, you benefit from this. You pay wage tax on the value of this benefit (the addition). The addition is 7% of the purchase price of the bicycle and accessories (including VAT) per year. The employer adds this amount to the salary. You then pay monthly tax on this.
You buy your Bayck
You buy your Bayck and then submit the invoice to your employer. Depending on the bicycle plan to which your employer is affiliated, you can submit your electric bicycle in full on the basis of your gross salary. In a number of cases, such as the bicycle plan to which Bayck is affiliated, a large part is submitted gross, but you will have to pay the net amount for the remainder.
Bayck is affiliated with Fisc Free/ National Bicycle Projects.
The bicycle plan offers you the opportunity to buy an electric bicycle with tax benefits through your employer once every 3 years.
You buy the electric bicycle up to a maximum amount of € 749 based on your gross salary, which means that you do not have to pay any income tax on this. If the purchase amount is higher than the maximum amount, you will pay this remaining amount of your net salary and you will not receive any tax benefit on this.
For information, go to www.nationalefietsprojecten.nl
Contact us and we will discuss the possibilities:
- service@bayck.com
- + 31 (0) 115 -78 54 13.
Opening hours : Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
Insure
At Bayck you have the option of insuring your bicycle against damage and theft!
We have a partnership with Kingpolis and Nirimco.
What does bicycle insurance through Kingpolis and Nirimco cost?
You insure your electric bicycle per year. The costs for this are calculated based on the selling price of your bicycle. Directional cost: 7,- euros per month.
This option cannot yet be selected online, but can be ordered.
If you would like to insure your electric bicycle, please contact us:
- service@bayck.com
- + 31 (0) 115 -78 54 13.
Opening hours : Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
Service & testing
Is your Bayck in need of maintenance?
You can always contact the following service points in case of any defects:
| branch | Adress | Postal Code | placde | Telephone | Opening hours |
| Bayck Headquarters | Finlandweg 10a | 4532 BL | Terneuzen | 0115-785431 | By appointment only |
| Halfords Delft | Wijnhaven 17 | 2611 CS | Delft | 015-2138558 | Mon. 11am-6pm, Tues-Sat 9.30am-6pm, Sunday 12pm-5pm |
| Halfords Amsterdam Superstore | Klimopweg 35 | 1032 HZ | Amsterdam | 020-6360825 | Mon-Fri 9.30am-6pm, Sat 9am-5pm, Sunday 12pm-5pm |
| Halfords Apeldoorn | Europaweg 166 | 7336 AR | Apeldoorn | 055-5330314 | Mon-Fri 9.30am-6pm Sat 9.30am-5pm. Closed on Sundays |
| Halfords Eindhoven | Winkelcentrum Woensel 84b | 5625 AE | Eindhoven | 040-2484144 | Mon-Fri 9.30am-6pm Sat 9.30am-5pm. Closed on Sundays |
| Halfords Hilversum | Groest 96 | 1211 EE | Hilversum | 035-6242116 | Mon 11am-6pm, Tues-Fri 9.30am-6pm, Sat 9.30am-5pm. Closed on Sundays |
| Halfords Almere | Stadhuisstraat 3 | 1315 HA | Almere | 036-5254964 | Mon-Fri 9.30am-6pm Sat 9.30am-5pm. Closed on Sundays |
Is the service point too far away?
No problem! Contact us and we will arrange to pick up your e-bike:
- service@bayck.com
- + 31 (0) 115 -78 54 13.
Opening hours : Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
For a test drive, visit Bayck in Terneuzen.
There is no Bayck Service Point near me. Is it possible to test ride an e-bike?
You can order your Bayck with 14 days probation. So you can test our electric bike in your own environment.
Don’t like the test drive?
Please let us know within 14 days of purchase:
- service@bayck.com
- + 31 (0) 115 -78 54 13.
Opening hours : Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
We will pick up the Bayck from your home afterwards. We do charge you the return cost, 100,- Euros.
